Terms, SLA & Data Policies

1.1. "GitImsi" (also referred to as "Company," "we," "us," or "our") refers to GitImsi Ltd., including all subsidiaries, affiliates, officers, employees, agents, partners, and licensors.

1.2. "Services" refers to all products, features, applications, technologies, and software offered by GitImsi, including but not limited to proxy network infrastructure, web scraping solutions, SaaS tools, API access, and marketing automation platforms.

1.3. "User" (also referred to as "you," "your," or "Client") means any individual or entity that accesses, registers for, or uses any of the Services.

1.4. "Content" refers to all data, text, graphics, images, audio, video, information, or other materials submitted, posted, displayed, or otherwise made available through the Services.

1.5. "Subscription" refers to the recurring billing plan selected by the User to access designated tiers of the Services.

2.1. You must be at least 18 years of age or the age of legal majority in your jurisdiction to use the Services. By creating an account, you represent and warrant that you meet this requirement.

2.2. You are responsible for maintaining the confidentiality of your account credentials. You agree to notify GitImsi immediately of any unauthorized use of your account or any other security breach.

2.3. You may not use another person's account without explicit permission. You are solely responsible for all activities that occur under your account.

2.4. One person or legal entity may maintain no more than one free account. Accounts registered by automated methods (bots) are not permitted.

2.5. GitImsi reserves the right to suspend or terminate accounts that violate these Terms, at our sole discretion, with or without prior notice.

3.1. GitImsi shall use commercially reasonable efforts to provide the Services in accordance with the applicable Service Level Agreement (SLA), as detailed in Section II of this document.

3.2. We reserve the right to modify, suspend, or discontinue any part of the Services at any time, with reasonable notice when practicable. Material changes to the Services will be communicated at least 30 days in advance.

3.3. The Services are provided on an "as is" and "as available" basis. While we strive for maximum uptime and reliability, we do not guarantee uninterrupted, timely, secure, or error-free operation.

3.4. GitImsi may perform scheduled maintenance during designated maintenance windows. Scheduled maintenance windows will be communicated via the status page and email notifications.

4.1. All fees are quoted and payable in US Dollars (USD) unless otherwise specified. Prices are exclusive of applicable taxes, levies, or duties, which are the responsibility of the User.

4.2. Subscription fees are billed in advance on a monthly or annual basis, depending on the billing cycle selected at the time of purchase. Fees are non-refundable except as expressly set forth herein or as required by applicable law.

4.3. Usage-based charges (including API calls, bandwidth, and data volume) are calculated at the end of each billing period and invoiced accordingly.

4.4. GitImsi reserves the right to change pricing upon 30 days' written notice. Price changes will take effect at the start of the next billing cycle following the notice period.

4.5. Failure to pay outstanding invoices within 15 days of the due date may result in service suspension. Accounts with balances overdue by 30 days or more may be terminated.

5.1. All intellectual property rights in and to the Services, including but not limited to software, algorithms, designs, documentation, trademarks, and trade secrets, are and shall remain the exclusive property of GitImsi.

5.2. The User retains all ownership rights in their Content. By using the Services, you grant GitImsi a limited, non-exclusive license to process your Content solely for the purpose of providing the Services.

5.3. You may not reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of any GitImsi software or technology.

5.4. Feedback, suggestions, or improvement ideas submitted to GitImsi may be used by the Company without any obligation to provide compensation or attribution.

6.1. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, GITIMSI SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY.

6.2. GitImsi's total aggregate liability arising out of or relating to these Terms or the Services shall not exceed the amounts paid by the User to GitImsi during the twelve (12) months preceding the event giving rise to the liability.

6.3. The limitations set forth in this section shall apply regardless of the legal theory upon which damages are sought, including breach of contract, tort, negligence, strict liability, or any other basis.

7.1. Either party may terminate this agreement at any time by providing written notice. Upon termination, your right to use the Services will immediately cease.

7.2. GitImsi may terminate or suspend your account immediately, without prior notice or liability, for any reason, including breach of these Terms.

7.3. Upon termination, GitImsi will make your data available for export for a period of 30 days. After this period, we reserve the right to delete your data in accordance with our data retention policies.

7.4. Sections that by their nature should survive termination shall survive, including but not limited to intellectual property provisions, limitations of liability, and dispute resolution clauses.

GitImsi commits to the following service levels for each category of Services. These metrics are measured on a calendar-month basis.

If GitImsi fails to meet the uptime guarantee for any given calendar month, the User is entitled to a service credit calculated as follows:

The following events are excluded from SLA calculations and do not qualify for service credits:

• Scheduled maintenance windows communicated at least 48 hours in advance
• Force majeure events including natural disasters, war, terrorism, pandemics, or government actions
• Failures caused by the User's equipment, software, network connections, or third-party services
• DDoS attacks or other malicious activity beyond GitImsi's reasonable control
• Issues arising from the User's non-compliance with the Acceptable Use Policy
• Beta, preview, or experimental features explicitly designated as non-production
• DNS propagation delays or issues with third-party DNS providers

1.1. Information You Provide: We collect information you provide directly, including your name, email address, billing information, company name, and any other data submitted through account registration, support tickets, or forms.

1.2. Automatically Collected Data: When you use our Services, we automatically collect technical information including IP addresses, browser type, operating system, device identifiers, referring URLs, pages viewed, and timestamps of access.

1.3. Usage Data: We collect data about how you interact with our Services, including API call volumes, proxy usage patterns, feature utilization, and performance metrics. This data is used to improve service quality and provide usage analytics.

1.4. Third-Party Data: We may receive information about you from third-party services integrated with our platform, such as payment processors, analytics providers, and authentication services.

2.1. We use collected data to provide, maintain, and improve the Services; process transactions and send related information; respond to support requests; send administrative notices; and detect, prevent, and address technical issues and security threats.

2.2. We may use anonymized, aggregated data for research, analytics, benchmarking, and marketing purposes. Such data cannot be used to identify individual users.

2.3. We will never sell your personal data to third parties. Data sharing is limited to what is necessary to provide the Services and comply with legal obligations.

3.1. Service Providers: We share data with trusted third-party service providers who assist in operating our platform, such as payment processors, cloud hosting providers, and analytics services. These providers are contractually bound to protect your data.

3.2. Legal Compliance: We may disclose your information when required by law, regulation, legal process, or governmental request.

3.3. Business Transfers: In the event of a merger, acquisition, or sale of assets, User data may be transferred. We will provide notice before personal data is transferred and becomes subject to a different privacy policy.

4.1. We retain personal data for as long as your account is active or as needed to provide Services. Upon account termination, personal data is retained for up to 90 days for backup and compliance purposes before permanent deletion.

4.2. Usage logs and analytics data may be retained in anonymized form for up to 24 months for service improvement purposes.

4.3. Financial records are retained for the minimum period required by applicable tax and accounting regulations (typically 7 years).

5.1. We use essential cookies required for the operation of our platform, including session management, authentication, and security cookies.

5.2. Performance and analytics cookies are used to understand how users interact with our Services. These can be disabled through your browser settings.

5.3. We do not use third-party advertising cookies. Marketing cookies, if any, are limited to measuring the effectiveness of our own campaigns.

1.1. Proxy & VPN Infrastructure: Our proxy and VPN services are provided for legitimate business purposes including market research, price comparison, ad verification, brand protection, academic research, and authorized data collection.

1.2. Scraping Services: Web scraping activities must comply with the target website's Terms of Service, robots.txt directives, and applicable laws. Users are solely responsible for ensuring their scraping activities are lawful in their jurisdiction.

1.3. Fair Usage: All services are subject to fair usage policies. Excessive usage that impacts the performance of shared infrastructure may be throttled or require an upgrade to a dedicated plan.

The following activities are strictly prohibited and will result in immediate account termination:

3.1. API requests are rate-limited based on your subscription tier. Default limits are documented in the API reference and communicated during onboarding.

3.2. Requests exceeding rate limits will receive HTTP 429 (Too Many Requests) responses. Implement exponential backoff in your integration to handle rate limiting gracefully.

3.3. Sustained abuse of rate limits or attempts to circumvent throttling mechanisms may result in temporary or permanent suspension of API access.

4.1. All data transmitted through our infrastructure is encrypted in transit using TLS 1.3. Data at rest is encrypted using AES-256 encryption.

4.2. Users are responsible for ensuring that data collected through our Services is stored, processed, and deleted in compliance with applicable data protection regulations.

4.3. Scraped data should not be stored on GitImsi infrastructure beyond the retention period specified in your subscription tier. Use our export APIs to transfer data to your own storage.

4.4. Users must implement appropriate access controls and security measures for any data obtained through our Services.

1.1. This Data Processing Agreement ("DPA") supplements the Terms of Service and governs the processing of personal data by GitImsi on behalf of the User (the "Controller").

1.2. GitImsi acts as a "Data Processor" when processing personal data on behalf of Users through the Services. The nature, purpose, and duration of processing are determined by the Services selected by the User.

1.3. Categories of data subjects may include the User's customers, employees, contractors, and end users whose data is processed through the Services.

2.1. GitImsi implements and maintains appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction.

2.2. These measures include, but are not limited to:

• Encryption of data in transit (TLS 1.3) and at rest (AES-256)
• Access controls with role-based permissions and multi-factor authentication
• Regular security assessments, penetration testing, and vulnerability scanning
• Employee security training and background checks
• Incident response procedures with defined escalation paths
• Physical security controls at data center facilities
• Regular backups with encrypted storage and tested restoration procedures

3.1. GitImsi may engage sub-processors to assist in providing the Services. A current list of sub-processors is available upon request and maintained on our Trust Center page.

3.2. GitImsi will notify Users at least 30 days before engaging a new sub-processor, providing an opportunity to object. Sub-processors are bound by data processing obligations no less protective than those in this DPA.

4.1. GitImsi will notify the User without undue delay (and in any event within 72 hours) after becoming aware of a personal data breach that affects the User's data.

4.2. The notification shall include the nature of the breach, categories and approximate number of data subjects affected, likely consequences, and measures taken or proposed to mitigate the breach.

1.1. Monthly subscriptions may be cancelled at any time. Cancellation takes effect at the end of the current billing period. No partial refunds are issued for unused time within a billing period.

1.2. Annual subscriptions include a 14-day money-back guarantee from the date of initial purchase. After the 14-day period, annual subscriptions are non-refundable.

1.3. Downgrades from a higher to a lower tier will take effect at the start of the next billing cycle. The difference is not refunded for the current period.

2.1. SLA credits are issued as account credits applied to future invoices. Cash refunds are not available for SLA credits.

2.2. SLA credit claims must be submitted within 30 days of the incident. Claims should include the affected service, dates, and estimated impact.

2.3. SLA credits are the sole and exclusive remedy for service level failures.

3.1. GitImsi reserves the right to issue discretionary refunds in cases of documented service failures, billing errors, or other exceptional circumstances on a case-by-case basis.

3.2. To request a refund, contact our billing team at billing@gitimsi.com or through the support portal. Refund requests are typically processed within 5–10 business days.